User journey is actually a very difficult subject.
Normally as a developer we just keep thinking about creating DOING DOING DOING, but rather than putting our foot in other people's shoes.
After I start putting my foot into other people's shoes, then is when I realized. WOW my work is actually
more complicated and difficult to navigate than other services.
However, after reviewing and looking at extreme details of the user experience.
I realized I can slowly see the emotions and the feelings coming up, also every decision gap.
It was hard, me and Lama had to figure it out for a long. But we did it.
User experience
1. Connect- Realized sink is rusty and old that needs to be replace
2. Orient- Google cheap renovation solutions
3. Interact- Navigate our website and got a quote from real person
4. Extend and retain- Spoke to real person, email back and forth about our quality of service and wonderful pricing. Our company fixed and renovate the sink
5. Advocate- Facebook Twitter on our service of next door neighbor
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